Description: PER U SUP 3YR 5K-9999 TOTAL U CLOUDPATH
Ruckus End User WatchDog Premium Support – Technical support – for Ruckus Wireless Cloudpath – 1 user – academic, volume – 5000-9999 licenses – phone consulting – 3 years – 24×7 – response time: 30 min
Ruckus Wireless offers quality, knowledgeable, responsive worldwide technical support for its smart Wi-Fi systems. Resellers and distributors can offer these support services to their customers, drawing directly on the highly qualified resources of Ruckus Wireless. WatchDog Premium Support delivers premium web support access with an online knowledge base, complete documentation and user forums. In addition, Ruckus Wireless technical support professionals are available via: phone, e-mail, support web and chat.
Through the support web, Ruckus Wireless makes the software updates available to customers. Software updates include bug fixes and maintenance releases. WatchDog Premium Support customers receive access to software upgrades for the products they purchased as well as invitations to participate in Beta programs. WatchDog Premium Support customers are also entitled to advanced hardware replacement on controllers if required.
Key Selling Points
Phone and e-mail support
Do-it-yourself with Ruckus web support
Software updates and upgrades