Description
Description: ELITE SVC PROVIDER TS SVC
Fortinet FortiCare Advanced Services Premium Support for Service Providers Elite – Technical support (renewal) – phone consulting – 1 year
Premium Support for Service Providers delivers integrated support to sustain and optimize their Fortinet appliances for communications and managed security providers. Incident resolution is enhanced by engagement via the Advanced Services team, who are experts in security technologies deployed in typical service provider environments.
Elite service includes a designated lead engineer, who collaborates with you to build and maintain a long-term technical engagement using customer knowledge to enhance service delivery. The TAM will provide best practice guidance, upgrade assistance to facilitate upgrade planning, and advanced notifications of critical incidents. The SDM will assure service delivery and act as the voice of the customer within Fortinet support and service teams.