Ruckus Wireless End User WatchDog Premium Support extended service agreement s shipment 806-RUNL-5U00

$376.00

Ruckus End User WatchDog Premium Support – Extended service agreement – advance hardware replacement – 5 years – shipment – response time: NBD – only for access points not connected to a controller

SKU: 806-RUNL-5U00 Category: Brand: Ruckus Wireless

Description

Description: END U SUP FOR UNLEASHED AP 5YR
Ruckus End User WatchDog Premium Support – Extended service agreement – advance hardware replacement – 5 years – shipment – response time: NBD – only for access points not connected to a controller

Ruckus Wireless offers quality, knowledgeable, responsive worldwide technical support for its Smart Wi-Fi systems. Ruckus Wireless offers two support plans: End User WatchDog Premium Support and WatchDog AP Advanced Hardware Replacement. These plans augment the Limited Lifetime Warranty included with most Ruckus Wireless ZoneFlex products. Resellers and distributors can offer these support services to their customers, drawing directly on the highly qualified resources of Ruckus Wireless.
WatchDog Premium Support delivers premium web support access with an online knowledge base, complete documentation and user forums. In addition, Ruckus Wireless technical support professionals are available via phone, email, support web or chat.
Through the Support Web, Ruckus Wireless makes the latest software updates available to customers. Software updates include bug fixes and maintenance releases. WatchDog Premium Support customers receive access to software upgrades for the products they purchased as well as invitations to participate in Beta programs.
WatchDog Premium Support customers are also entitled to advanced hardware replacement on controllers if required. WatchDog AP Advanced Hardware Replacement is offered for those requiring advanced replacement on the Access Points.

Additional information

Weight 0.01 lbs
Dimensions 0.00 × 0.00 × 0.00 in
Product Description Ruckus End User WatchDog Premium Support - extended service agreement - 5 years - shipment
Type Extended service agreement
Service Included Advance hardware replacement
Location Shipment
Return Shipment At manufacturer expense
Full Contract Period 5 years
Response Time Next business day
Pricing Type Only for access points not connected to a controller
Service & Support Extended service agreement - advance hardware replacement - 5 years - shipment - response time: NBD u00a6 Technical support - phone consulting - 5 years - response time: 30 min - availability: 24 hours a day / Monday-Sunday - severity critical u00a6 Technical support - phone consulting - 5 years - response time: 2 h - availability: 24 hours a day / Monday-Sunday - severity high u00a6 Technical support - phone consulting - 5 years - response time: 1 day - availability: 24 hours a day / Monday-Sunday - severity medium u00a6 Technical support - phone consulting - 5 years - response time: 1 day - availability: 24 hours a day / Monday-Sunday - severity low u00a6 Technical support - web support - 5 years - availability: 24 hours a day / Monday-Sunday u00a6 Product info support - web knowledge base access - 5 years u00a6 New releases update - 5 years