Description
Description: SLED PREM WATCHD RNW SMARTZ 2X10GIGE 1YR
Ruckus End User WatchDog Premium Support – Extended service agreement (renewal) – advance parts replacement – 1 year – shipment – response time: NBD – academic, local government, state government – for SmartZone 100
Ruckus Wireless offers quality, knowledgeable, responsive worldwide technical support for its Smart Wi-Fi systems.
Ruckus Wireless offers two support plans: End User WatchDog Premium Support and WatchDog AP Advanced Hardware Replacement. Resellers and distributors can offer these support services to their customers, drawing directly on the highly qualified resources of Ruckus Wireless. WatchDog Premium Support delivers premium web support access with an online knowledge base, complete documentation and user forums.
Through the Support Web, Ruckus Wireless makes the latest software updates available to customers. Software updates include bug fixes and maintenance releases. WatchDog Premium Support customers receive access to software upgrades for the products they purchased as well as invitations to participate in Beta programs. WatchDog Premium Support customers are also entitled to advanced hardware replacement on controllers if required. WatchDog AP Advanced Hardware Replacement is offered for those requiring advanced replacement on the Access Points.
Key Selling Points
Phone and E-mail support
Do-it-yourself with Ruckus Web Support
Hardware replacement